We hope to cover some of the questions and queries you may have about us and our service here. Please email [email protected] with any other queries you may have or indeed if you need any further information or clarification on any of the topics covered below.
- What clubs do Golfmarket buy /take as trade ins?
- What options do I have with regards to trading in my clubs?
- Can I collect my order, drop in clubs I would like to trade in?
- How do I go about returning a purchased product?
- How do Golfmarket rate its clubs?
Please see Club Rating Guide Guide
2.Where do Golfmarket source their clubs from?
The majority of our clubs are sourced from large Authorised Retailers, PGA Professionals in Ireland, UK and USA. We also purchase from consumers as trade–in’s and for cash, all our clubs are thoroughly inspected for authenticity and rated before going up on our site.
- Why buy from Golfmarket?
Golfmarket aim is to give customers the confidence to purchase online from a local source. Supplying guaranteed authentic clubs with a 14 day money back guarantee – if the clubs don’t suit, plus a 6 month warrantee should the clubs become defective – see Terms & Conditions.
We want to give our customers peace of mind, a quality service and product at the right price. There is no shortage of used clubs available online, from personal experiences we found that with delivery charges and any Import Duty and VAT if purchased outside Europe, the price can really add up and that bargain from the States, doesn’t work out so cheap. With so many counterfeit clubs plaguing the online market, it can be a risky business also, if you are not confident of the source of the clubs. Golfmarket will give you peace of mind with genuine quality clubs, no expensive international delivery charges, no nasty surprises down the road with VAT/Duty invoices. We are based in Ireland, so not additional import taxes or duty for orders being shipped to other EU countries.
4.Golfmarket doesn’t appear to have a particular club that I am after?
We are constantly sourcing new clubs and are trying to build up as wide a selection of stock as possible.
Please let us know what you are looking out for, we may have one coming into us or have one not uploaded to the site yet. If we don’t have what your looking for, we’ll certainly try get one in, if possible.
- How do I know the clubs are authentic, what guarantees are there?
All our clubs are inspected for authenticity and condition before we put them up the site. The majority are sourced from authorised retailers, PGA professionals and the original manufacturers. We have the experience and knowledge of having inspected and handled 1000’s of clubs.
For your peace of mind we also offer a 14 day money back guarantee and a 6 month warranty on all our clubs – please see our full T&C’s
6 .How long should it take to get my order delivered?
Please see Delivery Information
- How much is the delivery charge.
The standard delivery charge for Southern and Northern Ireland is €6.50
UK is €17.50 , approx £15.00
Europe ranging from €17.50 to €35, select your country at checkout
– Standard – would cover from 1 club up to a 1 full set of Irons.
Any order larger than this and will contact you for approval, with the delivery charge before we despatch.
We are based in Ireland (member of the EU), so no additional import taxes or duty for orders being shipped to other European countries (EU memberes).
- Do Golfmarket deliver outside of Ireland?
Current delivery charge, for standard order (1 club, up to 1 set of clubs)
UK = €17.50
USA & Canada – by request
Europe €17.50 to €35, please select your country in check out. We are members of the EU, so no additional Taxes/VAT or Duty to other EU member states.
- What happens if I am out when my order arrives?
Depending on your location and the courier company used, you will either be left a note and delivery will be attempted again the following day, you may be contacted by the courier to arrange a suitable time, or in the case of An Post/DPD, a note will be left to say your parcel is available for collection in your local Post Office or DPD depot .If you experience any difficulties, please contact us on [email protected]
- What about payment and the security of the site and my personal details?
All our payments are made through Stripe or PayPal, this can give you the flexibility to pay via your PayPal account if you have one or directly with your credit/debit card. Paypal gives you peace of mind, you card/bank details are never passed over as part of the transaction. Paypal also offers a number of other buyer protection features.
100% protection against unauthorized payments sent from your account.
With PayPal, you’re protected against unauthorized payments sent from your account.
- PayPal sends an email confirmation of every account transaction.
- If you receive confirmation of a transaction you don’t recognize, our 24/7 customer support team will help you sort out the situation.
Dispute resolution on PayPal purchases.
When you pay with PayPal, you gain access to a forum for dispute resolution called the Resolution Centre. Through it, you can file a claim against:
- A physical good that you paid for but never received.
- A physical good you purchased on eBay that is significantly different than what was described in the listing.
Dispute Resolution specialists gather information about your transaction and help you resolve the issue. Throughout the process, you’ll be advised of your claim’s status via email and on your Account Overview page.
For specific terms and conditions, please review theBuyer Complaint Policyin our User Agreement.
OUR PRIVACY POLICY
Golfmarket respects your right to privacy, Golfmarket will retain certain information including your name, address, phone numbers, email address, IP address, billing address and shipping address and product selection. This will be used for the purely for the processing of orders and for product warranty, personal data will never be supplied to a third party, outside of order processing (transport company).
- How does Golfmarket value trade ins?
The trade in value will be determined by a number of factors, obviously the make, model and condition being the main ones. We also have to look at the demand for this particular type of club, our current stock levels and average length of time we have the stock. As you can imagine used golf clubs can depreciate quite quickly as new models are released. The clubs will have to be inspected upon delivery for authenticity and for damages, if clubs are in worse condition than originally outlined in the Trade In Form, the valuation will have to be revised accordingly.
Please note we tend not to buy clubs with any of the following:
- Large chips
- Resprayed heads
- Iron sets with mismatched shafts
- Depressions/dents on woods
- Excessive wear to the face, especially on irons/wedges
- Cracked heads, rattle in the club head
- Rust on club head / shaft
- Missing ferrules
- We do tend to stick to the big brand names, that have a resale market
Please see our section on Selling to Us, for more details or drop us a mail.
- What clubs do Golfmarket buy /take as trade ins?
As above we do tend to only take large brand names, that have a market with a resale value.
We will take a look at whatever clubs you have but unfortunately if we feel we have little or no resale market for it, we will have to decline.
Please note we tend not to buy clubs with any of the following:
- Large chips
- Resprayed heads
- Iron sets with mismatched shafts
- Depressions/dents on woods
- Excessive wear to the face, especially on irons/wedges
- Cracked heads, rattle in the club head
- Rust on club head / shaft
- Missing ferrules
Please see our section on Selling to Us, for more details or drop us a mail.
- What options do I have with regards to trading in my clubs?
Please see Selling to Us, for full details.
- Who are Golfmarket, where are they based?
We are an Irish owned company based in Walkinstown Dublin 12
You can get our full contact details here
Or read more about us here
- Can I get the club(s) I have ordered regripped or adjusted?
Yes we can put a new grip on your club, if the grip condition rating sounds a little low for your liking.
To get the most out of your club, we would generally recommend considering a new grip being fitted if rating is 7/10 or lower in the club specification. Click here for more info and link to our new grip selection.
- Can I collect my order, drop in clubs I would like to trade in?
We are mainly a delivery based company and find this the most efficient way for us to provide our service plus our office is not always manned, however if you contact us regarding the collection of an order, we will do our upmost to accommodate you.
- How do I go about returning a purchased product?
Please see our Returns & Refunds Policy.